Shipping policy

Production, Shipping & Delivery

TWO-PHASE TIMELINE:

Your order goes through two phases:

Phase 1 - Production (7-14 Business Days)

After your order is placed, your custom product is manufactured. This typically takes 7-14 business days. You’ll receive a notification when production is complete and your item ships.

Phase 2 - Shipping (3-7 Business Days)

Once manufactured, your item is shipped via USPS, UPS, or FedEx. Domestic shipping typically takes 3-7 business days after production.

Total Time: Expect 10-21 business days from order to delivery.

IMPORTANT NOTES:

•             Production begins within 24 hours of order placement and CANNOT be canceled after production starts

•             Business days exclude weekends and holidays

•             International orders may take longer due to customs processing

•             Peak seasons (holidays) may extend production times

•             You’ll receive tracking information once your item ships

ESTIMATES ONLY:

All timeframes are estimates, not guarantees. We are not responsible for:

  • Manufacturing delays due to supply shortages
  • Carrier delays (weather, holidays, labor strikes, etc.) 
  • Customs delays for international orders 
  • Lost or stolen packages after delivery 
  • Events beyond our reasonable control (force majeure)

DELAYED ORDERS:

If your order is significantly delayed (more than 21 business days from order date), contact us at store@porter18.com. We’ll investigate and provide an update. In cases of unreasonable delay caused by us, we may offer a refund at our discretion.

EXPEDITED PRODUCTION:

We do not offer expedited or rush production at this time. All orders follow our standard 7-14 day production timeline.

TRACKING:

Once your item ships, you’ll receive a tracking number via email. Please allow 24 hours for tracking information to update in the carrier’s system.

DELIVERY RESPONSIBILITY:

Risk of loss and title pass to you upon delivery to the carrier. We are not responsible for:

  • Lost packages after they leave our facility
  • Stolen packages from your delivery location 
  • Packages delivered to the address you provided 
  • Packages damaged after delivery

Please ensure your shipping address is correct and secure.

LOST OR STOLEN PACKAGES:

For lost or stolen packages after successful carrier delivery:

  • Contact the shipping carrier directly using your tracking number
  • File a claim with the carrier if covered 
  • We cannot refund or replace items delivered successfully to your address

INTERNATIONAL SHIPPING:

•             Customs fees, duties, and taxes are the buyer’s responsibility

•             We are not responsible for customs delays or seizures

•             International delivery times vary by country (2-6 weeks typical)

•             Some countries may restrict certain items